Complaint Handling Procedures

Introduction
At Cim Global Business, we want to ensure you receive the highest standards of service. If, at any time, you believe that our service does not meet your expectations, we want to hear from you. Your feedback enables us to deal with issues promptly and where appropriate, take steps to improve our service.

Complaints procedure

Stage 1
You can make a complaint through your usual Cim Global Business point of contact or Cim Global Business Complaints Officer, whose contact details are provided below. This can be made in person, by telephone or in writing (including email). It is preferable for complaints to be made in writing to prevent any misunderstanding.

Complaints Officer: Navneet Seetaram
Email: navneet.seetaram@cimglobalbusiness.com
Tel: (230) 212 9800


Stage 2
Your complaint will be acknowledged in writing within twenty four business hours of receipt by Cim Global Business and where possible include a full response. Where we are unable to complete our investigation into your complaint within twenty four business hours of receipt, we will write to advise you of the date by which we will provide you with a full response.


Stage 3
Should you not be satisfied with the resolution provided by Cim Global Business to your complaint or should you not receive a reply within 3 months as from the date of your complaint, you may refer your complaint to the Mauritius Financial Services Commission at:

The Financial Services Commission
FSC House
54, Cybercity
Ebene
Mauritius
Tel: (230) 403 7000
Fax: (230) 467 7172
Email: fscmauritius@intet.mu